bc89 Responsible Gaming — Your Safety Is Our Priority
Enjoy entertainment mindfully. Set your own limits, stay alert, and contact us if you have a problem — we are always by your side.
Is gaming entertainment, or a problem?
When online gaming is enjoyed as a healthy form of entertainment, it is fun. But when it becomes a source of financial pressure, distance from family, or mental anxiety, seeking help becomes necessary.
bc89 believes that every player's safety and well-being is of the highest importance. That is why we have built various responsible gaming tools into our platform — so you can always stay in control.
Our Responsible Gaming Tools
These tools are always in your control to ensure your safety on the bc89 platform.
Set Deposit Limits
Set a daily, weekly, or monthly deposit limit. Once a limit is set it takes effect immediately — removing it takes 7 days. This keeps you from depositing funds beyond your plan.
Time Limits and Time-Out
Enable reminders to take a break after playing for a set amount of time. Use the time-out feature to temporarily suspend your account from 24 hours up to 6 weeks.
Self-Exclusion
If you decide to take a long-term break, choose self-exclusion. There is an option to close your account from 6 months up to permanently. During this time you will not receive any promotions or communications.
Gaming History Review
View a complete history of your deposits, withdrawals, and gaming activity at any time. Understanding your own habits is the first step in responsible gaming.
Reality Check Reminders
A pop-up will appear at set intervals to let you know how long you have been playing. This small reminder helps keep you aware.
24/7 Support Team
Our Bengali-speaking support team is always ready for any concerns or questions about gaming. Contact us via live chat or at [email protected].
21+ Age Verification Policy
bc89 strictly prohibits gaming by minors. The age verification process is mandatory at the time of account registration. If a minor's details are found on any account, it is closed immediately and all deposited funds are cancelled.
If there are children or young members in your household, use parental control software on your device and never share your login details.
- Age is verified when opening an account
- Accounts of minors are closed immediately
- For those aged 21 and above only
- Identity document verification process is active
Strict Age Restriction
21 and above only
If you suspect that a minor is using your account, notify our support team immediately.
24/7 Live Chat Support
Warning Signs of Problematic Gaming
If you notice the following signs, take a break and contact us:
- Feeling the urge to play more to recover money that was lost
- Spending money beyond the budget set aside for gaming
- Hiding your gaming habits from family or friends
- Feeling restless or irritable when not gaming
- Gaming while neglecting work, studies, or family responsibilities
- Turning to gaming as an escape from stress or anxiety
- Gaming by taking on debt or cutting back on essential expenses
Even if just one of the signs above appears in you, it is an important signal. Our support team is ready to help you — no judgment, only assistance.
How to Self-Exclude
The decision to take a break is brave and the right one. Follow the steps below to easily activate self-exclusion:
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1
Contact Support — Reach us via live chat or email at [email protected] and submit a self-exclusion request.
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2
Choose a Duration — 6 months, 1 year, 2 years, or permanently — choose the option that suits your needs.
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3
Identity Verification — Complete a brief verification process for the security of your account.
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4
Account will be closed — For the set period you will not be able to log in and will not receive any promotional messages.
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5
Review at End of Period — Even after the period ends, the account is not reactivated immediately; a cooling-off period must be completed first.
Set Deposit Limits and Time-Out
Even without taking a full break, these tools help keep your gaming experience safe:
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1
Daily Deposit Limit — Decide the maximum amount you will deposit in a single day. The minimum deposit at bc89 is ৳200.
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2
Weekly or Monthly Limit — Set a weekly or monthly limit for long-term budget planning.
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3
Activate Time-Out — Take a temporary break from 24 hours up to 6 weeks. No deposits are possible during this time.
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4
Enable Reality Check — Keep this feature on to receive a reminder every 30, 60, or 90 minutes.
Core Principles of Responsible Gaming
What to Do
- Set a budget before playing and stick to it
- See gaming as one form of entertainment
- Take regular breaks and spend time on other activities
- Accept money lost as part of the loss
- Seek help immediately if a problem arises
What Not to Do
- Do not place more bets to recover money you have lost
- Do not game using borrowed or loaned money
- Do not treat gaming as a solution during depression or stress
- Do not game under the influence of substances
- Do not share your login details with anyone else
Need help? We are here.
bc89's responsible gaming team is always by your side. Talk to us directly about any concern — no judgment, only empathy.
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Playing responsibly does not mean stopping entertainment — it means enjoying it the right way.